Not Receiving Video

The Switchboard confidence monitor, located on the Workflow page, is designed to provide quick verification that your encoder is sending video to Switchboard Cloud. But sometimes, that doesn't always happen.

Below are some troubleshooting tips that may help to solve the issue.

If you are new to Switchboard Cloud, you will need to connect it to your encoder. Follow the steps in the support article below to get you started:

• Connect your Live Streaming Encoder

Ensure that your encoder is on and sending video to your Switchboard Cloud confidence monitor.

• Some Encoders have a "Go Live" button that you must press to start sending video to Switchboard Cloud.

Double-check the configuration between your Encoder and Switchboard Cloud.

• Make sure that your Stream Server / URL and Stream Key match the appropriate fields in your encoder.
  

Check that your encoder uses the most current and up-to-date software.

Oftentimes, the live streaming software you’re using has updates. Ensuring that you're using the most up-to-date version is a good best practice.

Double-check that you have enough internet and bandwidth

• Perform a speed test to check your internet settings.

• Remember, the upload speed is more important when you are live streaming.

Recommended Stream Settings.

Read this resource for the Recommended Minimum Live Streaming Settings